Bird Boarding FAQ's

When dropping off your bird, there are a few items we need you to bring:

Food

Please bring your bird(s) everyday diet and any treats you would like your bird to have. Please bring enough to last the duration of your bird's stay. If we run out of food or you do not bring any, we will supply food at your expense. Please label any food and treats with your bird's name so that we know what food to feed your bird. For lories that eat nectar and will not use dry powders, please provide mixing instructions so that we can match the food as best we can.

Toys

Boarding can be stressful for some birds, and having some toys from their cage at home might help make them feel more comfortable during their stay. We recommend bringing at least two toys for bird(s).

Perches

We supply a few wood perches in our cages but any extra ladders, rope or cement perches must be supplied by you upon arrival.

Extra Items

If your bird is on any supplements or altered diets, please bring any supplies and please include a WRITTEN copy of instructions on dosage, time of day, frequency, etc.

Birds MUST arrive at the store in a travel carrier or their cage.

When dropping off or picking up your bird from our boarding facilities please feel free to park right in front of the store by the sidewalk. This will be the best place to park for a boarding drop offs / pick ups. Please head to customer service which is located to the right of the main entrance.

A staff member will appear shortly to assist you.

Bringing your own cage

If you are bringing your own cage for boarding please bring it with you to customer service desk. A staff member can help bring it inside through the door if required. Just ask :)

Your cage MUST be thoroughly cleaned before arrival. Failure to do so may incur a $25.00 cleaning fee OR refusal of service.

When you are picking up your bird please go to our curbside pickup window, ring the bell and tell the staff which name your bird was booked under, alternatively have your order number handy for your boarding invoice. We do appreciate a phone call 20-30 minutes before your arrival so we can begin to pack your stuff up.

We enjoy socializing our boarding birds while they are staying with us. Sometimes there are limitations for which birds we can socialize and for how long. We have information on that below...

We will not take the bird out of the cage for socialization if:

1. The bird is flighted. A flighted bird is at an elevated risk of hurting themselves or others in our boarding facility. We are not willing to take this risk for the health and safety of the birds. 

2. You (the owner) have requested the bird does not get socialized. This can be for any reason, an aggressive or nervous bird, untame bird, etc. You do not have to justify your decision. Please let us know if you do not want your bird handled when you drop them off.

3. If a bird is misbehaving and putting itself or staff staff at risk for potential imageries. Sometimes birds just don't like certain people. And there is nothing we can do. We are not here to train your bird for you while your bird is staying in boarding.

When you book your stay with us you will be able to select what grooming you would like done. The charge for grooming services is not included in your boarding total at checkout and will be paid for when you pick up your bird after their stay.

* Grooming prices while a bird is boarding are the same as they would normally be. *

You can find our most up to date bird grooming price list here.

We require all birds to be in good health while boarding with us. If a bird is on medication for a non-communicable illness, we are usually able to accommodate them. However, we must be informed sufficiently ahead of time.

Birds purchased at Exotic Wings have been pre-screened for disease and therefore meet our disease testing requirements. This statement is void if the bird has been exposed to birds purchased outside of Exotic Wings. Exposure includes other birds you may own or have looked after, your bird staying at another boarding facility, your bird staying at a friend's house who has birds that were not purchased at Exotic Wings, etc.

If any of the previous statements that void our disease testing protocol apply to your bird(s), or if you are looking to board a bird that was purchased outside of Exotic Wings, you must contact us when you are booking your boarding and we will tell you what testing we require. Exotic Wings must be provided with a copy of the results in writing no less than 48 hours before your boarding drop-off date.

Birds purchased outside of Exotic Wings will require a DNA disease test with a veterinarian.

Birds purchased at Exotic Wings that live in homes with birds not purchased at Exotic Wings will also be subject to disease testing requirements, results may cause a forfeit of the birds free week of boarding at the discretion of Exotic Wings.

The birds have access to food and water at all times, unless the owner submits written information to state otherwise. Cages are cleaned once a day and food & water are checked and replenished three times a day. Our cages are also cleaned and disinfected before the bird arrives and again after the bird leaves.

Bird(s) not purchased from Exotic Wings MUST present a certificate of health from an avian vet at least 48 hours prior to your drop off time. You must contact Exotic Wings before booking your boarding to be informed about species specific testing that must be done in advance.

Bird(s) under any form of specialized or veterinary care must contact us PRIOR TO BOARDING for a boarding confirmation. Any special care which goes beyond standard care must be contained in a WRITTEN DOCUMENT provided by the party dropping off the bird(s).

You will bring enough food for your bird(s) to sustain them for the duration of their stay. Food should be labeled with your bird's name on it.

Bring a minimum of two toys and anything else you feel is required to make your bird(s) comfortable for their stay.

Owners who will supply their own cage must have it cleaned before arrival or there will be a $25.00 cage cleaning fee.

Failure to follow these guidelines may result in boarding REFUSAL and/or extra fees.

Exotic Wings & Pet Things Inc. reserves the right to refuse bird boarding for any reason. All boarding is accepted at the sole discretion of Exotic Wings & Pet Things Inc.

If you have any questions about the following terms please contact us.