In Store Shopping FAQ's
All About Shopping In Store
Are you open for in store shopping?
We have a brand new express storefront which is open for walk-ins during our regular business hours. Inside you'll be able to shop an ever changing curated selection of our best selling products for: Birds, Small Animals, Dogs, Cats & Pond supplies!
**Note: There will be no birds on display in the express store. If you are looking to purchase a bird please visit this link to view our currently available birds. Please call us for an appointment (519-699-5656).**
How is This Different Than An "In-Store Shopping" Appointment?
First of all, you will not require an appointment to visit the Express Store located at "Door 2" on the right hand side of the building.
There will be a substantial amount of product on display for you to shop from including, bird toys, nutrition, treats, bulk toy parts, perches and more! Not to mention a selection of supplies for Small Animals, Dogs, Cats, Wild Birds and supplies for your Pond.
When visiting our express storefront a sales associate will be more than happy to fulfill your order at the sales desk if there are item sizes or quantities which are not immediately accessible or on display.
**Please keep in mind that any space beyond our express store is a: warehouse, fulfillment center, and working space for our employees and is accessible by appointment only.**
How does an appointment work for in store shopping?
If you wish to shop the entire store for a variety of products, you must schedule an appointment through our online portal or over the phone.
Party size should ideally be limited to three people. We are a physically small store with LOTS of inventory so space can sometimes be limited.
Please try to show up at your appointment time and enter through the customer service Door 2.
In-store shopping appointments are for dry goods and other products. **There will not be any birds on display as we do not have a public bird room.**
**If you are looking to purchase / visit with a bird that is a separate appointment that can be made by contacting us via phone at: 519-699-5656.**